C-Centricity Monitor 2021: The Pulse of Customer Centricity in Leading European Companies
Links Downoad full report Author Tecla Keller, Reinhard Kreth, María Alvarado & María Eizaguirre Center Center for C-Centricity The IE C-Centricity Monitor is an initiative to advance and leverage knowledge in the field of C-Centricity, meaning Customer, Consumer, and Citizen Centricity. It is based on a quantitative survey of a wide...