In World Class, William A. Haseltine offers readers an insider’s view of the extraordinary transformation of the NYU Langone Hospital and Medical Centre into one of the most premier integrated academic medical centres in the nation. The hero of this book is Dean and CEO Robert (Bob) Grossman, whose leadership, creativity, and dogged perseverance helped this mammoth organization go from mediocre in both revenue and national rankings to one of the most highly profitable and highly ranked medical institutions in just ten years. This book holds a wide appeal for not just leaders in the healthcare industry but also any business leader looking for a real-world success story of making the impossible possible.